Our teams can provide various cost-effective solutions, from short term remote services or progressive support. We enable your team to be more efficient by remotely utilizing our associates in a collaborative manner.
Mobile Application Support
We deliver tailored mobile application systems and will maintain/monitor those systems for you, providing all of your mobility requirements. When architecting systems, we build in application monitoring systems to audit the end-user experience down to component-level performance of the mobile application, including hosting, server, application and third party integration monitoring.
When Operating System upgrades occur, we’ll maintain the user interface and upgrade the system to maintain or improve the user functionality via our rigorous testing and QA process. All source code will be maintained in your environment and under your control.
As maintenance or enhancements are required to the mobile application, our support services will manage this work via our Agile development framework, providing daily or weekly status reports, depending on the size of the work. As we maintain the system, we’ll work with your team to prioritize the work based on the best benefit ) to the user of the system.
Alpha Matter provides world-class BPO services, from inbound call center services to social media monitoring and more. With more than 60 years of experience in the technical support and call center industry, we have the expertise and technology to deliver outsourced customer support services that add value to your organization while allowing you to streamline operations.
Our BPO solutions help improve your office efficiency by handling both front and back office services. AM can provide your business with a variety of BPO services, including data entry, social media monitoring, customer or technical contact centers, account management, order management, business application support and installation and on-boarding engagements.